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ITIL® V3
by Annelies Van Der VeenJan Van Bon, Mike Pieper, Arjen De Jong, Ruby Tjassing, Axel Kolthof, and Tieneke Verheijen
eBook, Published by Van Haren (21 December 2010)
Sorry, this book is not available in this region.
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the ?lifecycle? approach? This book provides a very readable and different perspective on ITIL V3, and is ideal for people who want more than an overview but less than the full detail
Version 1.0.0.rc.5.36d800
