Book description
Is your business as profitable as it could be? How can you rise above
your competition, and stay there once you have? Most management tools
only look at one part of the picture, but Business Performance
Excellence (BPE) is the complete model, integrating revolutionary new
techniques with tried and tested approaches, covering the strategic,
financial, systems, and human factors. The editors are experts in
business performance improvement, and this approachable book presents
the latest thinking and developments in the BPE model that has been
enhanced and refined over the course of 30 years. The comprehensive case
studies and worked examples presented can be applied to your business
whatever your industry, benefiting your bottom line. Detailed coverage
includes: * Strategic planning and hoshin kanri * Customer product
rationalization * Restructuring and recalibrating * Customer quality
assurance systems * The balanced scorecard * Critical performance
measures * Benchmarking * Financial performance turnaround * Lean
manufacturing * Creating value through people Co-editor Jeffrey T.
Luftig is the Lockheed Martin professor of management and director of
the Lockheed Martin Engineering Management Program, University of
Colorado, and the director of Vector, the university's center for
business performance improvement. He is also president emeritus of
Luftig & Warren International, which developed and delivered
training and consulting services in the quality sciences to businesses
and industries throughout the United States, Europe, Asia, South
America, and Australia. Clients included Alcoa, Hughes Aircraft, IBM,
Ford Motor Company, and Motorola. Luftig is a past recipient of the
endowed chair for research, development, and training in the quality
sciences, funded by Ford Motor Company, and the W. E. Deming chair at
the University of Colorado. Co-editor Steven M. Ouellette is an
instructor on the Lockheed Martin Engineering Management Program,
University of Colorado. He is also the lead consultant for Vector,
working with a number of the university's clients on implementations of
the TAU/CPR model. Ouellette earned his undergraduate degree in
metallurgical and materials science engineering at the Colorado School
of Mines. After graduation, he won a Thomas J. Watson fellowship and
spent a year in Europe studying the evolution, fabrication, and social
impact of the European sword. He then worked for Alcoa, achieving the
rank of senior metallurgical engineer, and subsequently joined Luftig
& Warren International. He is now president and owner of The ROI
Alliance and director of EMP's Center for Statistical Solutions. He
writes a monthly column for Inside Six Sigma called "The Six Sigma
heretic." Other contributors include: R. Brayton Bowen, Terry
Carroll, Peter Casson, Subir Chowdhury, Paul Davies, John Elkington,
Edward E. Gordon, Ray Halagera, Rita Herron Brown, Zahirul Hoque,
Masaaki Imai, Daniel T. Jones, Vinod Lall, David Magee, David Maister,
Robin Mann, Andrew Mayo, John Milton-Smith, Sue Newell, Neuman F.
Pollack, John Surdyk, Priscilla Wisner.
