Book description
Perfect Customer Care provides companies big and small
with the answers to some of the most important business questions
facing us today. Customers don't come back with those valuable repeat
orders unless you show them you care about their satisfaction. That
means showing them you know how to look after them, how to provide
what they want -- plus that little bit extra. Everyone in the firm,
from the boss to the receptionist, must play a part in converting each
new customer into a thoroughly satisfied client whose future orders
will drive your continuing success.
The Perfect series is a range of practical guides that
give clear and straightforward advice on everything from getting your
first job to choosing your baby's name. Written by experienced authors
offering tried-and-tested tips, each book contains all you need to get
it right first time.
Ted Johns
is designer of the Professional Timekeeper time control system. He is
leader of The Prosper Consortium, a consultancy and training
organization.
