Book description
A practical ePub guide to working with difficult people which will
give you the information and skills to succeed
Find out how to work with difficult people. You'll learn to identify
the reasons why staff may be causing problems, communicate effectively
and negotiate conflict.
Tables, illustrations and 'In Focus' features on what to do in a
particular situation, plus real-life case studies demonstrate how to
deal with all kinds of problems and find effective solutions. Read it
cover-to-cover, or dip in and out of topics for quick reference.
