Book description
Why some team members go the extra mile while others don't--and how
to get more out of everyone
Business leaders know that some members of their teams go above and
beyond while others get by doing the bare minimum. The question on
everyone's lips is how to turn every member of your organization into
a top performer. Beyond the Call uses case studies, the
real-world stories of real managers, and groundbreaking research from
NYU's Stern School of Business, to answer important questions about
performance and offer real solutions for building high-performing
organizations and teams. This book will show you how to coax every
member of you team to do more, leaving behind mediocrity for excellence.
'Some powerful insights into how to creat an environment that
enables people to be the best that they can be everyday, and go
beyond the basic'
Jane Reay Jones, HR Manager, Procter & Gamble
'Beyond the Call addresses a topic that goes to the very heart of
what makes organisations successful in the 21st Century...this book
provides a useful framework to help managers understand more about
the discretionary effort. Beyond the Call outlined
discretionary effort principles that all managers should benefit
from adopting'
Jonathan Emms, Head of Primary Care, Country Lead, Pfizer UK
