Book description
ITIL For Dummies
provides an easy-to-understand introduction to using best practice
guidance within IT service management. It breaks down the 5 stages of
the service lifecycle into digestible chunks, helping you to ensure that
customers receive the best possible IT experience. Whether readers need
to identify their customers' needs, design and implement a new IT
service, or monitor and improve an existing service, this official guide
provides a support framework for IT-related activities and the
interactions of IT technical personnel with business customers and users.
- Understanding how ITIL can help you
- Getting to grips with ITIL processes and the service lifecycle
- Implementing ITIL into your day to day work
- Learn key skills in planning and carrying out design and
implementation projects
Peter Farenden
is an IT service management consultant trainer and an ITIL examiner,
with over 30 years of experience spanning IT management, business
analysis and project management. Peter has been specialising in service
management training and consultancy for the last 10 years.
