Book description
Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is the
ultimate certification for IT service management. This essential
resource is a complete guide to preparing for the ITIL Foundation exam
and includes everything you need for success. Organized around the
ITIL Foundation (2011) syllabus, the study guide addresses the ITIL
Service Lifecycles, the ITIL processes, roles, and functions, and also
thoroughly explains how the Service Lifecycle provides effective and
efficient IT services.
- Offers an introduction to IT service management and ITIL V3
service strategy
- Highlights the topics of service design and development and the
service management processes
- Reviews the building, testing, authorizing, documenting, and
implementation of new and changed services into operation
- Addresses creating and maintaining value for customers through
monitoring and improving services, processes, and technology
- Includes a DVD that features valuable study aids such as flash
cards, mock exams, sample questions, and more
If you prefer self-study over the more expensive training course, but
you don't want to skimp on information or preparation, then this study
guide is for you.
Liz Gallacher has implemented improvement programs based on the
ITIL framework for many different organizations. Liz holds the ITIL
Manager and ITIL Expert certifications and was a member of the ISEB
Managers Certificate Examiners panel. Helen Morris has
implemented improvement programs for a wide variety of organizations,
based on IT Service Management best practice. Helen holds the ITIL
Manager and ITIL Expert certifications. She also holds the ISEB
Consultancy certificate, and specializes in service management
consultancy. Both Liz and Helen are fully accredited ITIL trainers.
