Book description
Presents key principles of communication that support clear
exchanges in a technical context and help engineers learn effective
communication skills
Effective communication is a necessity for engineers. Even minor
on-the-job misunderstandings can cost time, money, or worse. Yet even
though recent studies show that improved communication makes for
better engineers, the ability to speak clearly and listen carefully
have historically been considered "soft skills" and are not
typically or explicitly addressed in engineering programs.
Working from basic units called microskills, Effective
Interpersonal and Team Communication Skills for Engineers shows
readers, one step at a time, how to engage, listen, manage conflict,
and influence others with highly constructive, repeatable
communication exchanges.
This career-enhancing handbook:
- Presents communication skills for both technical issues and social
situations in an engineering context
- Breaks skills down to elemental usage forms as microskills
- Includes plenty of practice exercises, case studies, and
self-assessment tools
- Helps develop higher-level skills for more complex situations,
such as dealing with confrontation and conflict negotiation
- Features a direct, user-friendly, practice-oriented format
Effective Interpersonal and Team Communication Skills for
Engineers is a must-have guide for professionals and an important
supplement for engineering programs at all levels.
CLIFFORD A. WHITCOMB, PhD, CSEP, is Professor and Chair of the
Systems Engineering Department at the Naval Postgraduate School,
Monterey, California. He has over thirty years' leadership experience
in teaching, research, and implementation of system engineering and
product development for government and industry. His current research
involves the development and assessment of executable architectures
for combatant ship, unmanned vehicle, and information technology
systems and systems of systems.
LESLIE E. WHITCOMB, MSc, is an educator and facilitator with
twenty-five years' experience in education and counseling. She has
developed curricula for and implemented practice of multicultural
microskills counseling and education practices in a diversity of
settings.
