Book description
A statistical approach to the principles of quality control and management
Incorporating modern ideas, methods, and philosophies of quality
management, Fundamentals of Quality Control and Improvement,
Third Edition presents a quantitative approach to management-oriented
techniques and enforces the integration of statistical concepts into
quality assurance methods. Utilizing a sound theoretical foundation
and illustrating procedural techniques through real-world examples,
this timely new edition bridges the gap between statistical quality
control and quality management.
The book promotes a unique "do it right the first time"
approach and focuses on the use of experimental design concepts as
well as the Taguchi method for creating product/process designs that
successfully incorporate customer needs, improve lead time, and reduce
costs. Further management-oriented topics of discussion include total
quality management; quality function deployment;
activity-basedcosting; balanced scorecard; benchmarking; failure mode
and effects criticality analysis; quality auditing; vendor selection
and certification; and the Six Sigma quality philosophy.
The Third Edition also features:
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Presentation of acceptance sampling and reliability principles
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Coverage of ISO 9000 standards
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Profiles of past Malcolm Baldrige National Quality Award
winners, which illustrate examples of best business practices
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Strong emphasis on process control and identification of
remedial actions
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Integration of service sector examples
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The implementation of MINITAB software in applications found
throughout the book as well as in the additional data sets that
are available via the related Web site
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New and revised exercises at the end of most chapters
Complete with discussion questions and a summary of key terms in each
chapter, Fundamentals of Quality Control and Improvement, Third
Edition is an ideal book for courses in management, technology, and
engineering at the undergraduate and graduate levels. It also serves
as a valuable reference for practitioners and professionals who would
like to extend their knowledge of the subject.
Amitava Mitra, PhD, is Associate Dean in the
College of Business and Professor in the Department of Management at
Auburn University, Alabama. He has published over seventy journal
articles and currently teaches in the areas of quality assurance and
improvement. Dr. Mitra has over thirty years of academic and
professional experience, and has conducted courses for professionals
in total quality management, quality assurance and statistical process
control, design of experiments, and Six Sigma Black Belt training.
