Book description
This invaluable guide shows students and professionals how measurements
and data can be used to balance quality services and financial viability
and how measures can help to evaluate and improve organizational,
clinical, and financial processes. The book explains the various
performance measurement methods used in health care and shows their
practical impact on clinical patient outcomes.
Yosef D. Dlugacz
, Ph. D., is senior vice president, Quality Management, North Shore-Long
Island Jewish Health System, Great Neck, New York. He is the author of
The Quality Handbook for Health Care Organizations: A Manager's Guide to
Tools and Programs (Jossey-Bass). He has taught health care
professionals both nationally and internationally, most recently in
Italy, Brazil, and Sweden; he is a Visiting Professor at the University
of Beijing. Dr. Dlugacz is also Dean of Quality for the Center for
Learning and Innovation at the Health System and Director of the
Julienne and Abraham Krasnoff Center for Advanced Studies in Quality.
