Book description
Conflict Management
is an easy-to-read and high-powered tool for understanding and managing
conflict situations. Conflict can spiral out of control, but if you
understand how the spiral works you may be able to prevent it from even beginning.
In this book you will find many options for managing conflict, including:
- planning
- goal setting
- compromise
- mediation
Expert communicator Baden Eunson also takes an in-depth look at
negotiation skills. He offers a visual and fresh approach to the work
of strategies and tactics, negotiation styles, the importance of
listening and questioning skills, the reasons why the location of
negotiation can affect its outcome, and why the phrase 'win-win' is
not a cliché but a technique for success.
Baden Eunson
teaches in the school of English, Communications and Performance
Studies at Monash University, and also runs a training and consultancy
business. He is the author of numerous books, including the best-selling
C21: Communicating in the 21st Century
, 2nd edn, John Wiley & Sons.
