Book description
Improving Performance
is recognized as the book that launched the Process Improvement
revolution. It was the first such approach to bridge the gap between
organization strategy and the individual. Now, in this revised and
expanded new edition, Gary Rummler reflect on the key needs of
organizations faced with today's challenge of managing change in today's
complex world. The book shows how to apply the three levels of
performance and link performance to strategy, move from annual programs
to sustained performance improvement, redesign processes, overcome the
seven deadly sins of performance improvement and much more.
Geary Rummler, a pioneer in the application of instructional
and performance technologies to organizations, cofounded the
Rummler-Brache Group, a global leader in process management consulting
and training.
Alan Brache, cofounder of the Rummler-Brache Group, focuses his
consulting and writing on a methodology for resolving critical issues
through the identification, documentation, analysis, design,
measurement, and continuous improvement of business processes.
The Rummler-Brache Group, exclusive owner of the trademarked
Rummler-Brache methodology, is a consulting and training firm
specializing in process improvement and management. Rummler-Brache
employs a wide range of interventions that span the delivery
spectrumÂ-from "do it for you" hands-on consulting, all the
way to "do it with you" coaching and facilitation. A key
differentiator is our core competency: we transfer the knowledge and
technology you need to become self-sufficient at delivering business
results through performance improvement projects. For more
information, please visit www. RummlerBrache. com or call
800-992-8849.
