Book description
How to handle difficult discussions in the workplace
Packed with practical and pragmatic suggestions and methods for
dealing with the tough stuff at work, this unique and helpful book
features simple diagnostics, models, and processes that you can put to
use immediately.
The author team shares their years of research and experience so that
you can benefit from their case studies and examples, all of which are
aimed at increasing the confidence of anyone working in a management
or leadership role. You'll discover how the science of human
behavior-both verbal and nonverbal-plays an enormous role when
handling conflict situations and you'll learn how to apply a variety
of tools, tips, and strategies when leading critical conversations
with empathy and assertiveness.
- Explains why avoiding dealing with the tough stuff at work can be
so costly for managers, staff, and, ultimately, the business
- Features methods and strategies that have been backed by
contemporary theory and tested and trialed with thousands of
participants
- Zeroes in on ways to uncover the root cause of difficult behavior
- Shares advice for finding the best way to be assertive in any
situation
- Reveals techniques for depersonalizing conflict and avoiding
language that causes conflict
Behavioural scientist
Darren Hill
and psychologists
Alison Hill
and
Dr Sean Richardson
are directors of the behavioural strategy company Pragmatic Thinking.
They work with top companies in Australia and North America to equip and
support managers and leaders to work more confidently with people.
