Book description
How to successfully navigate and prevent conflict
From the publishers of the popular Strength Deployment Inventory,
Have a Nice Conflict follows one man's fight to rescue his
sinking career. Sales manager John Doyle would consider his career a
success-he's his company's top revenue driver, and his take-charge
attitude gets the job done. However, when he is passed over for
promotion-again-after losing two direct reports, who cite his abrasive
style as their reason for leaving, John is forced to reassess how he
approaches his relationships. With the help of Mac, an expert in the
art of Relationship Awareness Theory, John learns the three stages of
conflict, and how he reacts in each.
Once John recognizes his own values and trigger points, as well those
of other people, he becomes able to better navigate terse situations,
express his points in a way that resonates for other people, and even
avoid conflict altogether. Equipped with this new understanding of how
other people interpret and react to conflict, John soon finds all the
relationships in his life-both at work and at home-improving.
- Reveals a practical understanding of how conflict really works
- Shows how to recognize its initial stages of conflict, how to
navigate it better to diffuse a situation, and how to understand
the values of the other person to better frame your point for them
- Provides guidance for moving beyond conflict to enhance relationships
- Includes a five-step framework (anticipate, prevent, identify,
manage, and resolve) and tools for locating conflict triggers in
ourselves and others
Anyone can profit from the tools in this book to understand and take
control over conflict.
Tim Scudder, CPA, is the chief executive officer
of Personal Strengths USA and has consulted with the organizational
development, training, and human resources departments of many
corporate, government, education, and not-for-profit organizations. He
is also the author of several experiential training programs.
Michael Patterson, Ed. D., is the vice president of business
development at Personal Strengths USA and an adjunct professor in the
doctoral program at Pepperdine University's Graduate School of
Education and Psychology. He began his career as a U. S. Army officer
and then spent twenty years in a variety of sales, marketing, and
training roles in the pharmaceutical industry.
Kent Mitchell is the vice president of communications for
Personal Strengths USA. He is also an award-winning playwright and
copywriter, and for nearly ten years, ran an advertising design agency
in the Los Angeles area.
