Book description
ACKNOWLEDGEMENTS ix
FOREWORD BY DR. KEN MILNE xi
INTRODUCTION 1
PART I: THE 7 ELEMENTS OF A HIGH PERFORMANCE HEALTHCARE TEAM 11
CHAPTER 1: When Groups Become Teams 13
CHAPTER 2: Healthy Climate: A Cornerstone of the Staff and Patient
Experience 19
CHAPTER 3: Cohesiveness: Achieving the Common Goal of Exceptional
Patient Care 41
CHAPTER 4: Open Communication: The Heart of Quality Patient Care 59
CHAPTER 5: Change Compatibility: From Rigidity to Flexibility 75
CHAPTER 6: Team Members' Contribution: The Sum of the Parts 87
CHAPTER 7: Shared Leadership: The Path to Empowered Team Members 95
CHAPTER 8: Shared Learning: Propelling the Team Forward 103
PART II: MAKING IT HAPPEN: ACHIEVING IMPROVED TEAM PERFORMANCE 117
CHAPTER 9: The Team Development Process 119
CHAPTER 10: The Leadership Balancing Act 137
CHAPTER 11: Facilitation: The Skill that Determines the Success of
the Process 151
CHAPTER 12: The Leader as Coach 173
PART III: THE TOOLS TO MAKE IT HAPPEN 187
CHAPTER 13: Team Development Exercises 189
ENDNOTES 259
BIBLIOGRAPHY 263
ABOUT THE AUTHORS 265
INDEX 267
