Book description
Translates technical jargon into practical business communications solutions
This book takes readers from traditional voice, fax, video, and data
services delivered via separate platforms to a single, unified
platform delivering all of these services seamlessly via the Internet.
With its clear, jargon-free explanations, the author enables all
readers to better understand and assess the growing number of voice
over Internet protocol (VoIP) and unified communications (UC) products
and services that are available for businesses.
VoIP and Unified Communications is based on the author's careful
review and synthesis of more than 7,000 pages of published standards
as well as a broad range of datasheets, websites, white papers, and
webinars. It begins with an introduction to IP technology and then
covers such topics as:
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Packet transmission and switching
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VoIP signaling and call processing
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How VoIP and UC are defining the future
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Interconnections with global services
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Network management for VoIP and UC
This book features a complete chapter dedicated to cost analyses and
payback calculations, enabling readers to accurately determine the
short- and long-term financial impact of migrating to various VoIP and
UC products and services. There's also a chapter detailing major IP
systems hardware and software. Throughout the book, diagrams
illustrate how various VoIP and UC components and systems work. In
addition, the author highlights potential problems and threats to UC
services, steering readers away from common pitfalls.
Concise and to the point, this text enables readers-from novices to
experienced engineers and technical managers-to understand how VoIP
and UC really work so that everyone can confidently deal with network
engineers, data center gurus, and top management.
WILLIAM A. FLANAGAN is President and founder of
Flanagan Consulting. With three decades of telecommunications
experience, Mr. Flanagan is an expert in voice and data technologies,
products, markets, and customers. His network designs have solved
problems for enterprises, government agencies, and carriers.
