Book description
Is it possible that the way to win in business is to give employees
exactly what they want? Yes. As
RESPECT
reveals, managers and organizations who give their employees what they
want outperform those who don't. This is no hunch - it's a fact based on
more than 25 years of global research. Drs. Jack Wiley and Brenda Kowske
have amassed a research database unlike any other, and it all started
with this simple question: "What is the most important thing you
want from the organization for which you work?"
Organizations
that apply this research have more engaged employees, more satisfied
customers, and better shareholder returns. It all boils down to seven
key elements, summarized by the acronym RESPECT. These are the seven
things that employees really want: Recognition, Exciting Work,
Security, Pay, Education, Conditions and Truth.
This book taps the authors' "in the trenches" consulting
experience and offers real solutions on each element of
RESPECT. Written for all types of leaders-from supervisors to
the c-suite-readers can pick and choose the proven solutions that are
relevant to their own organizations.
By weaving stories and narrative, the authors make complex
information easy to understand and fun to read. In addition,
RESPECT meets the demands of the global economy, offering an
international perspective with corresponding cultural nuances that are
critical to helping leaders manage the needs of their workforces.
Jack Wiley, Ph. D., is founder and executive
director of the Kenexa High Performance Institute, the R&D arm of
a leading provider of business solutions for human resources. He is
recognized internationally for groundbreaking research that links
employee survey results to measures of customer satisfaction and
financial performance. A keynote speaker at conferences around the
world, Dr. Wiley shares his research findings and advice with
thousands of HR professional and business leaders every year.
Brenda Kowske, Ph. D., is a manager and research consultant for
the Kenexa High Performance Institute. Kowske is a highly respected
researcher in the field of HR and, through her management of the
WorkTrends study, investigates timely topics that inform talent
management practices around the world. She has worked as a coach,
trainer, and performance management consultant for Fortune 500
companies.
