Book description
Here is a completely updated edition of the best-selling
Resolving Conflicts at Work.
This definitive and comprehensive work provides a handy guide for
resolving conflicts, miscommunications, and misunderstandings at work
and outlines the authors' eight strategies that show how the inevitable
disputes and divisions in the workplace actually provide an opportunity
for greater creativity, productivity, enhanced morale, and personal
growth. This new edition includes current case studies that put the
focus on leadership, management, and how organizations can design
systems to change a culture of avoidance into a culture of creative
conflict. The result is a more practical book for today's companies and
the people who work in them. Kenneth Cloke
, J. D., L. L.M., Ph. D., is director of the Center for Dispute
Resolution and is a mediator, arbitrator, consultant, and trainer to
individuals, large organizations, and corporations.
Joan Goldsmith, Doctor of Humane Letters, has been an
organizational consultant and educator for more than thirty years,
specializing in leadership, development, organizational change,
conflict resolution, and team building. Cloke is the author of
Mediating Dangerously, and Kenneth Cloke and Joan Goldsmith are the
authors of Resolving Personal and Organizational Conflicts, The Art of
Waking People Up, and The End of Management.
