Book description
The best thinking and actions in the fast-moving arena of collaboration
and knowledge management
The New Edge in Knowledge captures the most practical and
innovative practices to ensure organizations have the knowledge they
need in the future and, more importantly, the ability to connect the
dots and use knowledge to succeed today.
- Build or retrofit your organization for new ways of working and
collaboration by using knowledge management
- Adapt to today's most popular ways to collaborate such as social networking
- Overcome organization silos, knowledge hoarding and "not
invented here" resistance
- Take advantage of emerging technologies and mobile devices to
build networks and share knowledge
- Identify what can be learned from Facebook, Twitter, Google and
Amazon to make firms and people smarter, stronger and faster
Straightforward and easy-to-follow, this is the resource you'll turn
to again and again to get-and stay-in the know. Plus, the book is
filled with real-world examples - the case studies and snapshots of
how best practice companies are achieving success with knowledge management.
Praise for The New Edge in Knowledge: How Knowledge Management
is Changing the Way We Do Business
“You may think you know knowledge management, but this is new-how
knowledge initiatives can incorporate social media, mobile
technologies, and learning, for example. This book integrates the new
knowledge management with the best of the old, such as communities of
practice and measurement. KM still matters, and this book tells you
why.”
-Thomas H. Davenport, President's Distinguished
Professor of IT and Management, Babson College
"Over the last decade, knowledge management has emerged as a key
success factor for the modern corporation, driven by tremendous
advances in business analytics. This book studies the best practices
in knowledge management and how leadership companies are applying them
today."
-Virginia M. Rometty, Senior Vice President
and Group Executive Sales, Marketing and Strategy, IBM
“APQC has been on the leading edge of knowledge management for almost
two decades. O'Dell and Hubert have captured those best practices and
created a road map to transform the way people work. Reap the benefits
of their experience.”
-C. Jackson Grayson, Chairman and
Founder, APQC and co-author of If Only We Knew What We Know
“The New Edge in Knowledge is a useful how-to manual that
takes best practice sharing and organizational capability building to
the next level: Web 2. 0, social networking, mobility, and communities
of practice. National and international examples show how companies
can create strategic alignment and systematic management to transfer
knowledge rapidly and effectively.”
-Rosabeth Moss Kanter,
Harvard Business School professor and author of SuperCorp: How
Vanguard Companies Create Innovation, Profits, Growth, and Social Good
"What has made our KM program strong is sticking to the
fundamentals-- that's exactly what this book outlines. It provides
trusted advisor guidance on how any company or organization can take
the concrete steps to create and implement a world class KM
strategy."
-Dan Ranta, Director of Knowledge
Sharing, ConocoPhillips
“Carla O'Dell and Cindy Hubert have written an amazingly down to
earth, useful and practical book on knowledge management and its
importance to modern business. Starting with the distinction between
information and knowledge, they provide a viewpoint that leaves IT in
the dust. Read it to prepare for tomorrow's world!”
-A. Gary
Shilling, President, A. Gary Shilling & Co., Inc.
“A practical business approach to knowledge management, this book
covers KM's value proposition for any organization, provides proven
strategies and approaches to make it work, shares how to measure KM's
impact, and illustrates high level knowledge sharing with wonderful
case studies. Well done!”
-Jane Dysart, Conference Chair,
KMWorld & Partner, Dysart & Jones Associates
“This book is a tour de force in the field of knowledge management.
Read every single page and learn about best practices from the leading
firms around the world. All of this and more from the company that
leads the way in the field: APQC. I highly recommend it for your
bookshelf.”
-Dr. Nick Bontis, Director, Institute for
Intellectual Capital Research
“Food for thought from two of the pioneers. Carla O'Dell and Cindy
Hubert have been in the trenches with many of the organizations that
have succeeded in leveraging KM for business benefit. They recognized
early the symbiotic relationship between knowledge flow and work flow
and have guided practitioners in the quest to optimize and streamline
both.”
- Reid Smith, Enterprise Content Management
Director, Marathon Oil Company
“Carla O'Dell and Cindy Hubert take knowledge management from vague
idea to strategic enabler. In so doing, they clear up the not only the
whats, but the whys and the hows. This book establishes knowledge
management as an organizational discipline. The authors offer a
straightforward set of execution steps, coaching readers on how to
launch their own knowledge management programs in a deliberate and
rigorous way.”
-Jill Dyché, Partner and Co-Founder,
Baseline Consulting; Author of Customer Data Integration: Reaching a
Single Version of the Truth
“The authors and APQC have put together an excellent 'how to' manual
for Knowledge Management (KM) that can benefit any organization, from
those experienced in KM to those just starting. The authors have taken
their years of experience and excellence in this field and written a
masterful introduction and design manual that incorporates industry
best-practices and alerts readers to the pitfalls they are likely to
encounter. This book needs to be in the hands of every KM professional
and corporate senior leader.”
-Ralph Soule, a member of
the US Navy
DR. CARLA O'DELL, one of the world's leading experts in KM, is
president of APQC. She is the coauthor of numerous books and writes
frequently for leading journals and magazines, as well as APQC's KM
portal (www. apqc. org/km), and is a sought-after keynote speaker.
CINDY HUBERT is the executive director of APQC's delivery services.
Over the past fifteen years, Hubert and her team have worked with more
than 450 organizations using APQC's proven KM methodologies. She
writes frequently for leading journals and magazines and is
consistently among the highest-rated speakers at internal and external
conferences.
