Book description
The classic text on resolving workplace conflicts, fully revised and updated
Resolving Conflicts at Work is a guide for preventing and resolving
conflicts, miscommunications, and misunderstandings at work, including
dozens of techniques for revealing how the inevitable disputes and
divisions in the workplace are actually opportunities for greater
creativity, productivity, enhanced morale, and personal growth. In the
third edition of this text, all chapters are completely infused with
additional content, updated examples, and new case studies. Like its
predecessors, it identifies core strategies for preventing and
resolving both intermittent and chronic conflicts in the workplace. In
addition, the book
- Includes a new foreword by Warren Bennis, which represents his
most recent thinking about judgment calls and candid
communications in the workplace
- Presents new chapters on leadership and transformational
conflict coaching, and organizational systems design
This definitive and comprehensive work provides a handy guide for
managers, employees, union representatives, human resource experts,
and consultants seeking to maintain stable and productive workplaces.
