Book description
In real-life conflict resolution situations, one size does not fit all.
Just as a mechanic does not fix every car with the same tool, the
conflict resolution practitioner cannot hope to resolve every dispute
using the same technique.
Practitioners need to be comfortable with a wide variety of tools to
diagnose different problems, in vastly different circumstances, with
different people, and resolve these conflicts effectively. The
Conflict Resolution Toolbox gives you all the tools you need:
eight different models for dealing with the many conflict situations
you encounter in your practice.
This book bridges the gap between theory and practice and goes beyond
just one single model to present a complete toolbox - a range of
models that can be used to analyze, diagnose, and resolve conflict in
any situation. It shows mediators, negotiators, managers, and anyone
needing to resolve conflict how to simply and effectively understand
and assess the situations of conflict they face. And it goes a step
further, offering specific, practical guidance on how to intervene to
resolve the conflict successfully.
Each model provides a different and potentially useful angle on the
problem, and includes worksheets and a step-by-step process to guide
the reader in applying the tools.
- Offers eight models to help you understand the root causes of
any conflict.
- Explains each model's focus, what kind of situations it can be
useful in and, most importantly, what interventions are likely to
help.
- Provides you with clear direction on what specific actions to
choose to resolve a particular type of conflict effectively.
- Features a detailed case study throughout the book, to which
each model is applied.
- Additional examples and case studies unique to each chapter give
the reader a further chance to see the models in action.
- Includes practical tools and worksheets that you can use in
working with these models in your practice.
The Conflict Resolution Toolbox equips any practitioner to
resolve a wide range of conflicts. Mediators, negotiators, lawyers,
managers and supervisors, insurance adjusters, social workers, human
resource and labour relations specialists, and others will have all
the tools they need for successful conflict resolution.
Gary Furlong is a mediator, trainer, facilitator, and
consultant with Agree Dispute Resolution. As a mediator, he handles
files ranging from organizational and family disputes to complex
commercial and construction matters. As well as mediating, Gary
delivers consulting, facilitating and coaching services in dispute
resolution, partnering, organizational change, conflict management,
and other areas.
He is a frequent presenter and speaker to various organizations and
associations on the topics of alternative dispute resolution and
conflict management. As a trainer, Gary teaches conflict management,
negotiation, and mediation skills in the private sector and at
numerous educational institutions, such as York University, the
University of Toronto, the Queen's University Industrial Relations
Centre, and the Peace and Conflict Studies Program at Conrad Grebel
College. He is Past President of the ADR Institute of Ontario, is a
Fellow with the International Academy of Mediators, and holds the
Chartered Mediator (C. Med) designation.
