Book description
An in-depth look at how to create and use key performance indicators
(KPIs), from the King of KPIs - now updated and expanded!
By exploring measures that have transformed businesses, David Parmenter
has developed a methodology that is breathtaking in its simplicity and
yet profound in its impact. Now in an updated and expanded Second
Edition,
Key Performance Indicators
is a proactive guide representing a significant shift in the way KPIs
are developed and used, with an abundance of implementation tools, including:
- The four foundation stones that lead the development and use of KPIs
- A 12-step model for developing and using KPIs with guidelines
- A KPI resource kit including worksheets, workshop programs, and questionnaires
- A new and pragmatic approach to finding critical success factors
- Over 300 performance measures
- Implementation variations for small to medium enterprises and
not-for-profit organizations
- New implementation short cuts
- How to brainstorm performance measures
- Templates for reporting performance measures
- A resource kit for a consultant who is acting as a coach /
facilitator to the in-house project team
Now including a discussion of critical success factors, as well as
new chapters that focus on implementations issues and 'how to
sections' on finding your CSFs and brainstorming the performance
measures that report progress within the CSFs, Key Performance
Indicators, Second Edition will help you identify and track your
organization's KPIs to ensure continued and increased success.
David Parmenter is an international presenter who
is known for his thought-provoking and lively sessions, which have led
to substantial change in many organizations. He is a leading expert in
the development of winning KPIs, replacing the annual planning process
with quarterly rolling planning, quick month-end processes, and
converting reporting to a decision-based tool. Parmenter's work on
KPIs is recognized internationally as a breakthrough in understanding
how to make performance measures work. He has delivered workshops to
thousands of attendees in many cities around the world including
Sydney, Melbourne, Kuala Lumpur, Singapore, Tehran, Johannesburg,
Dublin, London, Manchester, Edinburgh, and Prague. Parmenter has
worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and
PricewaterhouseCoopers, and is a fellow of the Institute of Chartered
Accountants in England and Wales. He is a regular writer for
professional and business journals. He is also the author of
Pareto's 80/20 Rule for Corporate Accountants (Wiley). David
can be contacted via parmenter@waymark. co. nz. His website www.
davidparmenter. com contains many white papers, articles, and freeware
that will be useful to the reader.
