Book description
A practical resource, this book combines tips, checklists, exercises,
and stories to outline concrete processes that improve the way leaders,
managers, and anyone within an organization responds to conflict.
Beginning with a series of questions and self-diagnostics, the authors
show you how to: maintain emotional balance in the face of conflict;
implement constructive communications techniques; help others deal with
conflicts that are causing organization problems; establish norms for
handling conflict; use specific approaches for addressing conflict more effectively.
"A must-have guidebook for the new age of global business. This
book shows every leader how to turn feelings of fear into feelings of
safety, suspicion into trust, and competitiveness into
collaboration."
--Jim Kouzes, coauthor of the best-selling
book The Leadership Challenge and Dean's Executive Professor of
Leadership, Leavey School of Business, Santa Clara University
"Craig Runde and Tim Flanagan use their vast experience to give
us Developing Your Conflict Competence. Move beyond negative workplace
conflict to positive and constructive outcomes with the simple tools
and suggestions in this must-read field guide!"
--Marshall
Goldsmith, best-selling author of What Got You Here Won't Get You
There, Succession: Are You Ready?, and the upcoming MOJO
"I've read the authors' first two books, Becoming a Conflict
Competent Leader and Building Conflict Competent Teams. Their latest
book pulls it all together by providing models, examples, and
thought-provoking insight. It will be required reading for my senior
management team."
--Deborah Jallad, president/chairman,
Accredited Surety and Casualty Company, Inc.
Craig E. Runde is director of the Center for Conflict Dynamics at
Eckerd College.
Tim A. Flanagan is director of Custom Programs at the Leadership
Development Institute at Eckerd College.
Runde and Flanagan are the authors of Building Conflict Competent
Teams and Becoming a Conflict Competent Leader (both from
Jossey-Bass). Visit the authors' web site at www. conflictcompetent. com.
The Center for Creative Leadership (CCL®) is a top-ranked, global
provider of executive education that develops better leaders through
its exclusive focus on leadership education and research. Founded in
1970 as a nonprofit, educational institution, CCL helps clients
worldwide cultivate creative leadershipÂ-the capacity to achieve more
than imagined by thinking and acting beyond boundariesÂ-through an
array of programs, products, and other services.
