Book description
Praise for The Invisible Employee
"
A gem of a book . . . finding that workers who are
recognized are more productive, have fewer on-the-job accidents, and
translate their satisfaction into customer
satisfaction."
-Financial Post
"
There is magic in this book. Whether you are looking for
a few good tips to keep a good thing going or need to recapture the
very essence of a productive workplace, The Invisible Employee
provides valuable lessons nestled among the pages of a clever and
compelling story."
-Stephen C. Lundinbestselling coauthor of Fish!
"Gostick and Elton's simple-to-understand and teachable approach
of setting and supporting core values and recognizing and celebrating
those behaviors can be a very effective management technique for
creating a committed and engaged workforce of 'visible employees.'
This is a culture no organization can afford to be without."
-Michael R. LoseyPresident, World Federation of Personnel
Management Associations
"The basic principles detailed in The Invisible Employee
are
simple yet profound: (1) setting a guiding vision, (2)
seeing employees supporting that vision, and (3) praising and
celebrating that behavior. Engaging our entire staff by using these
principles helps Friendly's provide great memories for our
guests."
-John L. CutterCEO and President, Friendly's Ice
Cream Corporation
"The Invisible Employee is a very
inventive and original book. Combining facts that will
surprise you and a fable that will fascinate you, Gostick and Elton
have crafted a book that educates and entertains. The Invisible
Employee is a wonderful read with a powerful message, and I highly
recommend it to leaders at all levels."
-Jim Kouzescoauthor
of The Leadership Challenge
New York Times bestselling author Adrian
Gostick is vice president of the O. C. Tanner company's training
and publishing practice. He has been featured on NBC's Today
show, and in the New York Times, the Economist,
Newsweek and the Wall Street Journal. Read his blog at
adriangostick. com.
Chester Elton is a global expert in workplace trends and senior
vice president of O. C. Tanner, the world's leading employee
recognition firm. A popular speaker and a consultant to Fortune 100
firms, he has appeared on 60 Minutes, CNN, CNBC, and ABC. Read
his blog at chesterelton. com.
Learn more about growing a Carrot Culture at carrots. com
