Book description
This new edition of this bestselling guide offers an integrated
approach to process improvement that delivers quick and substantial
results in quality and productivity in diverse settings. The authors
explore their Model for Improvement that worked with international
improvement efforts at multinational companies as well as in different
industries such as healthcare and public agencies. This edition includes
new information that shows how to accelerate improvement by spreading
changes across multiple sites. The book presents a practical tool kit of
ideas, examples, and applications.
Gerald J. Langley
is a statistician, author, and consultant, and co-founder of Associates
in Process Improvement (API), a consulting firm that specializes in the
improvement of quality and productivity.
Ronald D. Moen is a statistician, consultant, and teacher to
industry, government, and education. He is co-founder of API.
Kevin M. Nolan is a statistician, author, and consultant at
API, where he focuses on developing methods and assisting
organizations to accelerate their rate of improvement in quality and productivity.
Dr. Thomas W. Nolan is a statistician, author, and consultant,
and¿co-founder of API.
Clifford L. Norman is a consultant with API whose work has
emphasized the psychology of change.
Lloyd P. Provost is a statistician who advises to organizations
as an API associate.
