Book description
SwitchPoints
is the inspiring story of how Canadian National Railway (CN) advanced
from good to great in a few short years-becoming North America's
top-performing railroad and a favorite with of corporate customers and
investors. In it, the authors reveal how company-wide culture change
propelled this aging transportation giant to become the profitable
powerhouse it is today. Rich with insights and anecdotes, SwitchPoints
offers lessons that can be applied to any
organization seeking to improve the bottom line by improving their
culture. Judy Johnson, PhD,
a Partner with the Continuous Learning Group (CLG), applies behavioral
science to help leaders create environments that dramatically improve
organizational performance and profitability. Johnson coaches executives
on personal leadership and executing strategies through pinpointing key
behaviors that lead to success.
Les Dakens, retired Senior Vice President of People for CN, was
responsible for strategic direction of CN's Human Resources and Labour
Relations in North America and worldwide. Prior to joining CN, Dakens
was Vice President of Human Resources for the North American division
of the H. J. Heinz Company.
Peter Edwards, Vice President of Human Resources for CN, is
responsible for human resources, culture change, implementation,
leadership, and organizational development. He assisted CN's CEO in
writing two landmark books for employees and designed CN's
"Railroad MBA" program.
Edward (Ned) Morse, a Senior Partner with CLG, offers three
decades of experience helping Fortune 500 executives develop and
implement business-critical strategies. Morse has worked with clients
in transportation, petrochemicals, food service, healthcare,
engineering, telecommunications, insurance, pharmaceuticals, and
retail.
