Book description
Understanding how to cool down, slow down, and engage the naturally
occurring conflicts among team members is critical to the ultimate
success of a team. With this book, your team and its members will gain a
deeper understanding of how conflict emerges and how to respond in ways
that will leverage conflicts to their advantage. Team members will learn
the importance of establishing a safe team climate, agreeing on
processes to guide interactions, and use of constructive communication
skills in order to develop a conflict competent team.
As the authors say, conflict is not to be avoided, but embraced and
explored. This often results in new, previously unimagined
opportunities, solutions and results. The authors include stories,
interviews, and examples that provide entertaining and thought
provoking insights. They dedicate one chapter to techniques and
processes for addressing team conflict that has gone awry. Runde and
Flanagan also include useful tips and tools for assessing your team?s
current state of conflict competence and suggestions for addressing
the challenges of today?s virtual and geographically dispersed teams.
Craig E. Runde is director of new program development at the
Leadership Development Institute at Eckerd College, St. Petersburg, Florida.
Tim A. Flanagan is director of custom programs at the Leadership
Development Institute at Eckerd College, St. Petersburg, Florida.
The Center for Creative Leadership (CCL®) is a top-ranked, global
provider of executive education that develops better leaders through
its exclusive focus on leadership education and research. Founded in
1970 as a nonprofit, educational institution, CCL helps clients
worldwide cultivate creative leadershipÂ-the capacity to achieve more
than imagined by thinking and acting beyond boundariesÂ-through an
array of programs, products, and other services. Ranked among the
world's top providers of executive education by BusinessWeek and the
Financial Times, CCL is headquartered in Greensboro, N. C., with
campuses in Colorado Springs, Colo.; San Diego, Calif.; Brussels,
Belgium; and Singapore. Its work is supported by more than 500 faculty
members and staff.
